The door won't lift and you're already running late
Why it happens
It's usually a broken spring. A snapped cable or a door off its track can do it too.
Why it matters
In a busy house, one stuck door holds up everyone's morning. And a door with a broken spring is too heavy to lift safely by hand.
Response
Call Thom first and he'll talk you through it. Don't keep hitting the opener. A snapped spring that won't let the door lift counts as an emergency, and emergency callouts run 24/7, overnight and on weekends.




